Customer Service Executive

Nexmax

Responsibilities:

Promptly address incoming customer queries through various communication channels, such as phone calls, what's-app, and live chat.

Demonstrate a deep understanding of our products/services to effectively respond to customer inquiries.

Analyze customer concerns and provide accurate, timely, and effective resolutions

Engage with customers in a courteous and professional manner, actively listening to their concerns.

Utilize persuasive communication skills to convince customers of the value and benefits of our products/services.

Work towards achieving high rates of successful call closure, ensuring customer satisfaction

Stay updated on product/service knowledge to enhance the ability to address customer queries.

• Experience

  1 - 5 Years

• No. of Openings

  10

• Education

  B.A, Diploma, Higher Secondary, Any Bachelor Degree, Vocational Course

• Role

  customer service executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office