SR. Executive- Service

  • icon job experience 3 - 8 Years
  • icon job opening 1 Openings
  • icon salary Not Disclosed
  • icon job location Delhi NCR
  • Face-to-Face interview Face-to-Face interview

Job Description

01 Customer Interaction

Act as the primary point of contact for customers, addressing their

inquiries, concerns, and requests promptly and professionally.

Provide information about products, services, and company

policies to customers.

02 Issue Resolution

Handle and resolve customer complaints and issues with empathy

and efficiency.

Collaborate with internal teams to address and resolve servicerelated problems.

03 Service Management

Process customer orders, requests, and transactions accurately and

in a timely manner.

Monitor and track service delivery to ensure it meets or exceeds

customer expectations.

Invoice submission and payment follow up.

04 Record Keeping

Maintain accurate records of customer interactions, transactions,

and feedback.

Prepare and submit reports on service performance and customer

satisfaction metrics.

05 Team Handling

Coordinate and train all team members working at different sites.

Manpower handling
  • Experience

    3 - 8 Years

  • No. of Openings

    1

  • Education

    B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.E, B.Tech, Any Master Degree

  • Role

    Customer Service Executive

  • Industry Type

    Manufacturing / Production / Quality

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    hr1@multitechdesiccant.com

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