Sr. Executive- Service

Multitech Product Pvt Ltd

01 Customer Interaction

Act as the primary point of contact for customers, addressing their

inquiries, concerns, and requests promptly and professionally.

Provide information about products, services, and company

policies to customers.

02 Issue Resolution

Handle and resolve customer complaints and issues with empathy

and efficiency.

Collaborate with internal teams to address and resolve servicerelated problems.

03 Service Management

Process customer orders, requests, and transactions accurately and

in a timely manner.

Monitor and track service delivery to ensure it meets or exceeds

customer expectations.

Invoice submission and payment follow up.

04 Record Keeping

Maintain accurate records of customer interactions, transactions,

and feedback.

Prepare and submit reports on service performance and customer

satisfaction metrics.

05 Team Handling

Coordinate and train all team members working at different sites.

Manpower handling

• Experience3 - 8 Years
• No. of Openings1
• EducationB.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.E, B.Tech, Any Master Degree
• RoleCustomer Service Executive
• Industry TypeManufacturing / Production / Quality
• GenderMale
• Job CountryIndia
• Job TypeWork from Office
• Face interview locationhr1@multitechdesiccant.com