SR. Executive- Service

Multitech Product Pvt Ltd

01 Customer Interaction

• Act as the primary point of contact for customers, addressing their

inquiries, concerns, and requests promptly and professionally.

• Provide information about products, services, and company

policies to customers.

02 Issue Resolution

• Handle and resolve customer complaints and issues with empathy

and efficiency.

• Collaborate with internal teams to address and resolve servicerelated problems.

03 Service Management

• Process customer orders, requests, and transactions accurately and

in a timely manner.

• Monitor and track service delivery to ensure it meets or exceeds

customer expectations.

• Invoice submission and payment follow up.

04 Record Keeping

• Maintain accurate records of customer interactions, transactions,

and feedback.

• Prepare and submit reports on service performance and customer

satisfaction metrics.

05 Team Handling

• Coordinate and train all team members working at different sites.

• Manpower handling

• Experience

  3 - 8 Years

• No. of Openings

  1

• Education

  Any Master Degree, B.A, B.Arch, B.B.A, B.C.A, B.Com, B.E, B.Ed, B.Sc, B.Tech

• Role

  Customer Service Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  hr1@multitechdesiccant.com