Customer Service Executive

  • icon job experience 0 - 1 Years
  • icon job opening 150 Openings
  • icon salary 2.3 - 4.0 Lac/Yr
  • icon job location Indore
  • Face-to-Face interview Face-to-Face interview
Key Skills

Computer Knowledge International Calling Voice & Chat Process Communication Skills Customer Service

Job Description

Job Description: Customer Service Executive (Chat & Voice Process)

Location: Jaipur, Rajasthan

Working Days: 5 days a week

Responsibilities:

Provide top-notch customer support through both chat and voice channels.

Address customer inquiries, concerns, and issues promptly and accurately.

Assist customers in a courteous and professional manner, maintaining a high level of customer satisfaction.

Offer appropriate solutions and alternatives, ensuring a positive customer experience.

Collaborate with internal teams to resolve complex issues and provide valuable feedback.

Maintain accurate records of interactions and transactions in the CRM system.

Requirements:

Excellent communication skills in both English and Hindi, both written and spoken.

Strong problem-solving abilities to identify and resolve customer issues effectively.

Customer-focused mindset with a friendly and empathetic approach.

Ability to multitask, manage time efficiently, and work well under pressure.

Prior experience in customer service is advantageous, but freshers are also encouraged to apply.

Willingness to work a 5-day week schedule, including weekends and rotational shifts.

Knowledge of basic computer applications and familiarity with CRM systems is a plus.
  • Experience

    0 - 1 Years

  • No. of Openings

    150

  • Education

    Any Bachelor Degree

  • Role

    Customer Service Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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