Customer Service Executive (5-10 Years) (Female Candidates Required)

A R Buildwel

As a Customer Support cum Telecalling Executive at A R Buildwel, you will play a pivotal role in ensuring exceptional customer experiences. Your primary responsibility is to engage with clients, address their inquiries, and contribute to business growth through effective communication skill.

Key Responsibilities:

Customer Interaction:

Phone Etiquette: Answer phone calls professionally, providing accurate information about our products and services.

Inquiry Management: Process inquiries, fix visits, and prompt reply to customer queries.

Complaint Resolution: Address customer complaints, ensuring timely resolution.

Record Keeping: Maintain detailed records of interactions, including complaints, inquiries, and comments.

Sales Support:

Product Knowledge: Familiarize yourself with our offerings to effectively assist customers. Plan, ensure and accompany customers to site.

Lead Conversion: Collaborate with the sales team to convert leads into paying clients.

CRM Utilization: Leverage CRM software to manage customer data and track interactions.

Follow-Up: Ensure timely follow-up with potential clients.

Team Collaboration:

Team Supervision: Oversee a team of customer service representatives.

Administrative Support: Assist other team members as needed.

Trend Identification: Analyze customer records to identify trends and opportunities.

Qualifications and Skills:

Fluency in English: Excellent verbal and written communication skills.

Computer Proficiency: Comfortable with standard office software (MS Office).

Digital Marketing Skills: Have good Digital Marketing skills

CRM Knowledge: Familiarity with CRM software .

Fast Learner: Adapt quickly to new processes and tools.

Passion for Sales: Driven by achieving sales targets.

Presentation Skills: Ability to deliver attractive presentations.

Soft Skills:

Patience: Handle customer inquiries with empathy and patience.

Adaptability: Thrive in a dynamic environment.

Empathy: Understand and address customer needs effectively.

• Experience

  5 - 10 Years

• No. of Openings

  2

• Education

  Secondary School, B.A

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  G-53, Vardhman Plaza-II, J-Block Community Centre, Rajouri Garden, New Delhi_-110027