Virtual Customer Service Associate - Pune

Qween- Meet Yourself

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with Customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer

accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description:

Customer Service Associate- VCS- India:

Virtual Customer Service (VCS) - It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Company for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.

Desired skills:

ï‚· Action oriented, self-disciplined and organized

ï‚· Effective time management skills and ability to prioritize work time to ensure productivity and

department standards

ï‚· Ability to communicate clearly with both internal and external customers

ï‚· Good comprehension skills - ability to clearly understand and address customer issues appropriately

ï‚· Good composition skills - ability to compose grammatically correct, concise, and accurate written

responses

ï‚· Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and

Internet Explorer

ï‚· Good typing skills

Preferred Criteria:

ï‚· Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

ï‚· Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

ï‚· Should ensure ‘Work-like’ environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with

• Experience

  0 - 1 Years

• No. of Openings

  100

• Education

  Higher Secondary

• Role

  Customer Service Associate

• Industry Type

  Consumer Durables / Home appliance

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home