Customer Service Associate

Onestop Retail Pvt. Ltd.

Duties and Responsibilities

• Stock shelves with products and supplies to ensure in stock conditions at all times including all kitchen appliances, cleaning products etc.

• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information to the manager.

• Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction

• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.

• Answer incoming calls and emails in an efficient manner and Provide accurate answers and solutions to customer queries.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

• Provide necessary information about products and service

• Understand customer requirements so as to provide appropriate clarifications and solutions and Route and direct customer requests to appropriate personnel.

• Provide administrative support and assistance

• Experience

  0 - 6 Years

• No. of Openings

  2

• Education

  Higher Secondary

• Role

  Customer Service Associate

• Industry Type

  Consumer Durables / Home appliance

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office