Customer Service Associate

Trupoint IT and Consulting Pvt. Ltd.

Requirements:

Previous customer service experience

Excellent written and verbal communication skills

Good listening skills

Must be able to understand issue, help create solutions

flexibility to work in rotational shifts and weekly offs

Flexibility to travel on his own during day shifts

Positive attitude, self motivated and ability to work in a fast paced environment

Roles and responsibilities:

Be a first point of contact to handle and resolve customer complaints.

Research information and troubleshoot problems using available resources.

Getting deep into issues and providing efficient solution with help of the internal team.

Monitoring loads on the application system.

Email communication and follow ups.

Job Type: Full-time

Salary: ₹20, - ₹40, per month

Schedule:

Rotational shift

Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

Language:

English (Preferred)

Hindi (Preferred)

Work Location: In person

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Higher Secondary

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office