Customer Service Associate

Rozgaarworld

Customer Service Representative Insurance

Job description:

Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC) and ensure to provide first time resolution.

Should be able to work under pressure situation and achieve agreed targets

Preferences will be given to candidates with experience in Insurance process.

Should be capable of handling calls (inbound & outbound) for long duration, on voice or video

Requirements:

Should be a graduate preferably in BCOM/BMS/BMM/Graduate

Banking & Insurance or Accounting & Finance experience would be an added advantage

Ability to multi-task, set priorities and manage time effectively

Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems

NO SALES, NO TARGET

Compensation:

Annual CTC: LPA 3 LPA basis the last drawn and interview evaluation

Employment: Full-time

Location: Mulund (w)

Shifts: Monday to Saturday - 9:30am - 6:30pm and 10:00am - 7:00pm (depending on the process)

Week Offs: Sundays fixed off

NOTE The role does not involve Insurance Sales and the CSR will be designated to work in a customer retention process. Post completion of 6 months, the candidate is eligible to apply for an IJP as a Team Manager.

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree, B.A, B.B.A, B.Com, BAMS, Bachelor of Hotel Management

• Role

  Customer Service Associate

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office