Customer Service Associate - Voice

Tech Mahindra

Roles and Responsibilities

• Handle Outbound/inbound calls from the customers

• Identify the needs of customers, resolve issues, and provide solution

• Maintain good customer relations

• Meet personal targets and work towards meeting team targets.

• Maintain records of the conversations with the customer and analyze the data.

• Customer Service Associates will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Desired Candidate Profile

• Undergraduate/Graduate with or without any prior experience.

• Should possess communication skills in English + Kannada or Malayalam

• Should be comfortable working in rotational shifts (24*7)

• Demonstrates a strong customer service orientation

• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept

• Ability to effectively communicate his/her thoughts in a well-organized manner

• Immediate joiners

Perks and Benefits

• Salary: 15K – 22K depending upon previous exp and salary

Work Location: Mangalore

• Experience

  0 - 6 Years

• No. of Openings

  500

• Education

  Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office