CSA (Customer Service Associate)

Switchboard It Solutions Private Limited

Job Title: Customer Service Representative

Responsibilities:

- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner

- Handle a high volume of incoming calls and emails from customers

- Assist customers with product information, order status, and general inquiries

- Process orders, returns, and exchanges accurately and efficiently

- Maintain customer records and update information as needed

- Collaborate with other departments to ensure customer satisfaction

- Follow company policies and procedures to deliver consistent service

Experience:

- Previous experience in a customer service role preferred

- Excellent communication skills, both verbal and written

- Strong problem-solving abilities to address customer concerns effectively

- Ability to multitask and prioritize tasks in a fast-paced environment

- Proficient in using computer systems and software applications

- Ability to work well in a team-oriented environment

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are passionate about delivering exceptional customer service and have the skills required for this role, we would love to hear from you.

To apply, please submit your resume along with a cover letter detailing your relevant experience and why you are interested in joining our team.

Job Type: Full-time

Salary: ?150, - ?300, per year

Benefits:

Health insurance

Provident Fund

Schedule:

Monday to Friday

Night shift

Weekend availability

• Experience

  0 - 3 Years

• No. of Openings

  4

• Education

  Higher Secondary, Diploma, Professional Degree, Any Bachelor Degree, B.A, B.B.A, B.Com, B.Sc, B.E

• Role

  Customer Service Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office