Greetings from Black & White
Dear Candidate,
Hiring for world Biggest US Bank .
Hiring for International US Banking process for Experienced candidates
Location : Hyderabad
For more details:
Contact: HR Shikha
About this role:
Wells Fargo is seeking a Customer Service Associate-Voice
Customer Service: Covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
In this role, you will
• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
Required Qualifications
• 2+years of previous customer service experience a plus
• Friendly and welcoming manner with clients and other members of the customer service team
• Extensive knowledge of the company's policies, procedures, goods and services
• Familiarity with customer-relationship management (CRM) software programs
• Ability to explain complex concepts i
2 - 5 Years
100 Openings
2.0-5.0 Lac/Yr
Face-to-Face interview
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