Hiring For International US Banking Process For Experienced Candidates

Black & White Business Solutions

Greetings from Black & White

Dear Candidate,

Hiring for world Biggest US Bank .

Hiring for International US Banking process for Experienced candidates

Location : Hyderabad

For more details:

Contact: HR Shikha

About this role:

Wells Fargo is seeking a Customer Service Associate-Voice

Customer Service: Covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

• Maintain an updated knowledge of the organization's products, services, and customer service policies

• Document customer interactions when necessary, compiling documents and forwarding information to interested parties

• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

• Assist clients by demonstrating the use of goods and programs and answering any questions they may have

• Participate in training opportunities provided by the organization or by outside entities

• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Required Qualifications

• 2+years of previous customer service experience a plus

• Friendly and welcoming manner with clients and other members of the customer service team

• Extensive knowledge of the company's policies, procedures, goods and services

• Familiarity with customer-relationship management (CRM) software programs

• Ability to explain complex concepts i

• Experience

  2 - 5 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Customer Service Associate

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office