Customer Service Associate

Knotify

· Manage website orders and update into internal dashboard

· Performing order conformations by contacting customers

· Handling queries from all channels Phone call, Email and Chat

· Be able to communicate clearly & effectively in English & Hindi in both written and verbal

· Assigning orders on shipping portal periodically

· Contacting courier partners for Pick up and delivery issues,escalating and solving them on priority

· Delivering daily insightful reports of orders

· Maintaining inventory of the products

Desired Skills

· Must have experience in working for e-commerce companies

· Expertise with computer operations, MS Excel, MS Word, Internet browsing

· Excellent and fluent English written and oral communication skills

· Analytical skill set would be a great asset.

Job Types: Full-time, Regular / Permanent

Schedule:

· Rotational

Education:

· Higher Secondary (Required)

Experience:

· total work: 1 year (Required)

· Customer service: 1 year (Preferred)

Language:

· English (Required)

· Hindi (Required)

• Experience

  0 - 1 Years

• No. of Openings

  100

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office