Customer Service Associate

knotify

Roles and Responsibilities -

Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution

Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)

Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed

Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication

Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Desired Candidate Profile

6-12 months customer service representative experience

Excellent verbal, written and interpersonal communication skills in English & Hindi

Outstanding customer service skills and dedication to providing exceptional customer service

Solid time management skills

• Experience

  1 - 4 Years

• No. of Openings

  100

• Education

  Higher Secondary

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office