Customer Service Associate

Teleperformance

0 - 6 Years
100 Openings
1.3 - 3.0 Lac/Yr
Face-to-Face interview
Gurgaon - Delhi

Key Skills

Customer Service BPO Domestic Inbound Outbound Sales

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Job Description

ge large amounts of incoming phone calls

rate sales leads

tify and assess customers’ needs to achieve satisfaction

d sustainable relationships and trust with customer accounts through open and interactive communication

ide accurate, valid and complete information by using the right methods/tools

personal/customer service team sales targets and call handling quotas

le customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

records of customer interactions, process customer accounts and file documents

ow communication procedures, guidelines and policies

the extra mile to engage customers