Customer Service Associate

Teleperformance

1. Manage large amounts of incoming phone calls

2. Generate sales leads

3. Identify and assess customers’ needs to achieve satisfaction

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Provide accurate, valid and complete information by using the right methods/tools

personal/customer service team sales targets and call handling quotas

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

records of customer interactions, process customer accounts and file documents

ow communication procedures, guidelines and policies

10. Take the extra mile to engage customers

• Experience

  0 - 6 Years

• No. of Openings

  100

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office