Customer Service Associate
Teleperformance

  • icon job experience 0 - 6 Years
  • icon job opening 100 Openings
  • icon salary 1.3 - 3.0 Lac/Yr
  • icon job location Gurgaon
    +1 Delhi
  • Face-to-Face interview Face-to-Face interview
Key Skills

Sales Inbound Outbound Voice Domestic BPO Customer Service

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Job Description

1. Manage large amounts of incoming phone calls

2. Generate sales leads

3. Identify and assess customers’ needs to achieve satisfaction

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Provide accurate, valid and complete information by using the right methods/tools

personal/customer service team sales targets and call handling quotas

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

records of customer interactions, process customer accounts and file documents

ow communication procedures, guidelines and policies

10. Take the extra mile to engage customers

  • Experience

    0 - 6 Years

  • No. of Openings

    100

  • Education

    Higher Secondary, Any Bachelor Degree

  • Role

    Customer Service Associate

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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