Customer Service Associate

Nextgen Talent Consulting

Job description

We are looking for candidates for Customer Service Associate for our client (MNC - BPO in Chandigarh) with strong communication skills, with an ability to listen and comprehend information. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. This is work from office role and organization has CAB facility for its employees.

This is international voice process, there will be night shifts.

Role - Customer Service Associate (International Voice Operation)

Responsibilities

- Review customer service notes

- Check status of services on account in diagnostic tools

- Take appropriate steps to resolve customer's problems

- Troubleshoot technical issues related to customer’s services

- Communicate effectively and close the loop with clients in case of observations

- Update status in internal as well as client tools

- Meet process expectations with high quality standards and adherence to SLAs

Job Types: Full-time, Fresher

Salary: ?18, - ?21, per month

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  Diploma, Any Bachelor Degree

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office