Customer Service Associate (international Voice)

eclerx services

eClerx is hiring for Analyst positions for our Cable & Telecom Vertical and have urgent requirements in Outbound Processes. Please go through the job details as mentioned below and if you are interested

Job Details

Designation: Analyst

Location: Chandigarh

Industry: International BPO/KPO

Employment: Full Time employment.

Shift Details: Rotational Night Shifts

Work Experience: 0-4 Years

Qualification: Any Graduate or Under-Graduate Fresher

Remuneration: Rs. Lac Per annum + Up-to 2500 Monthly Night shift allowance + Medical Insurance to Rs. Lac Per annum + Up-to 2500 Monthly Night shift allowance + Medical Insurance

Transportation: Home pick and drop transport at subsidized rates

Essential Skill Set Required

1. Good communication and interpersonal skills

2. Ability to quickly and efficiently assimilate process knowledge

3. Professional in conduct/behavior, appearance and communication

4. Must be reliable in terms of attendance and timing

Job Responsibilities/What will you do

OB Process: Evening/Night Shift process

· It is a Voice Process with night shifts

· Agent has to resolve the query on the calls related to product & services

· Interaction with the US based customers

· Issue will be in the form of tickets comprises of all the details of the problem

· Agent has to understand the issue and call shall be made accordingly to the customer

• Experience

  0 - 4 Years

• No. of Openings

  10

• Education

  Higher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office