Customer Service Associate

Job Description

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Analysing customer needs and recommending products based on those needs.

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer

interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Languages Required: English + Hindi + Kannada/Tamil/Telugu/ Gujarati/Marathi/Bengali

(Any South Language)

Salary: -/- depending on the performance and process

Required skills:

Good typing Speed.

Good Communication Skill.

Basic Computer Skills

Discipline, Positive Attitude & Punctuality

Company Name- Ebixcash Global Services Pvt. Ltd.

Job location - NPR complex, No 614 , Vajpayee Nagar, Hosur Rd, Hongasandra, Bengaluru, Karnataka

Regards,

Shivam Panwar

Recruiter
  • Experience

    0 - 2 Years

  • No. of Openings

    100

  • Education

    Any Bachelor Degree

  • Role

    Customer Service Associate

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Ebixcash Global Services Pvt. Ltd.

EbixCash has today emerged as the airport of financial transactions in India. With a Phygital strategy (physical experience with digital backend) that combines more than 650,000 physical distribution outlets to an Omni-channel online digital platform, EbixCash has established Indias largest end-to-end financial exchange today, with a product diversity that expanses B2C distribution, B2B, back end systems ensuring leadership in digital payments solutions, money transfer services...
Read More...
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