Customer Service Associate

Job Description

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Analysing customer needs and recommending products based on those needs.

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer

• interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Languages Required: English + Hindi + Kannada/Tamil/Telugu/ Gujarati/Marathi/Bengali

(Any South Language)

Salary: -/- depending on the performance and process

Required skills:

• Good typing Speed.

• Good Communication Skill.

• Basic Computer Skills

• Discipline, Positive Attitude & Punctuality

Company Name- Ebixcash Global Services Pvt. Ltd.

• Job location - NPR complex, No 614 , Vajpayee Nagar, Hosur Rd, Hongasandra, Bengaluru, Karnataka

Regards,

Shivam Panwar

Recruiter
  • Experience

    0 - 2 Years

  • No. of Openings

    100

  • Education

    Any Bachelor Degree

  • Role

    Customer Service Associate

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Ebixcash Global Services Pvt. Ltd.

EbixCash has today emerged as the airport of financial transactions in India. With a Phygital strategy (physical experience with digital backend) that combines more than 650,000 physical distribution outlets to an Omni-channel online digital platform, EbixCash has established Indias largest end-to-end financial exchange today, with a product diversity that expanses B2C distribution, B2B, back end systems ensuring leadership in digital payments solutions, money transfer services...
Read More...
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