Customer Service Associate

EmergeThrive Pvt. Ltd.

Job Description:

A full-time customer service representative who will be tasked to answer calls, interact with customers, handle their queries on calls and emails of interested individuals and companies and perform other customer service duties.

The candidate must bring a proven ability to maintain confidentiality and secure sensitive information. He must demonstrate patience and understanding, ensure customer satisfaction, resolve customer complaints, and WOW the customers.

Work Experience:

At least 2 years.

Office Time:

Monday-Friday: 6:30 pm-3:30 am IST (9 am-6 pm EST).

Saturday: 6:30pm-11:30 pm IST (9 am-2 pm EST).

Required Skills:

Strong hold on the English language (verbal & written).

Excellent verbal, written, and listening communication skills.

Proficiency in MS Office & Google applications.

Professionalism and strong work ethic.

Adaptability to change & new technology.

Soft Skills:

Adaptability.

Great Interpersonal skills.

Persuasion Skills.

Thrives in a fast-paced environment.

Critical thinking and problem-solving.

Ability to multitask, prioritize, and manage time effectively.

Strong attention to detail.

Divergent thinking.

Note: Please mention all your roles and responsibilities related to customer service in your resume.

• Experience

  1 - 2 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree, M.B.A/PGDM

• Role

  Customer Service Associate

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home