Customer Service Associate (Full Time)

Total Shape

Job Summary:

We’re offering a competitive salary of $4,000 to $5,500 a month for our next Customer Service Associate!

We're looking for someone helpful and professional that can give our customers the best service and support possible. You'll be the first one our customers reach out to, and you'll take care of all their questions and complaints with a smile and aplomb. Plus, you'll help with orders, payments and deliveries, making sure our customers are happy and loyal.

Benefits:

Health insurance

Performance bonus

Paid leave

Flexible work arrangements with possibility of work-from-home

To apply, please follow these instructions:

Search on Google for “Total Shape” then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that we have hundreds of applicants competing for the position.

Once you reach the Jobs page, fill out the Google Form there.

We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email with the subject line in this format: Position Applied For - Total Shape.

Your responsibilities will include:

Respond to calls and emails and answer customers’ questions and concerns about products and services.

Provide information and guidance about product features, pricing, availability and promotions.

Process orders, payments and refunds and track deliveries.

Respond to complaints and issues and escalate them when needed.

Follow up with customers and collect feedback.

Keep accurate and up-to-date records of customer experiences and transactions in your CRM system.

Qualifications and Skills:

High school diploma or equivalent

At least 3 years of experience in customer service, preferably in a related industry

Proficient in using common office software systems such as Excel

Excellent phone etiquette and communication skills, both verbal and written

• Experience

  3 - 9 Years

• No. of Openings

  1

• Education

  Secondary School

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Home