Customer Service Associate (Freshers) Mumbai

Nseit Pvt Ltd

0 - 2 Years
6 Openings
1.5 - 2.3 Lac/Yr
Posted 6 days ago
Face-to-Face interview
Andheri East, Mumbai

Key Skills

Domestic BPO Customer Guidance BPO Operations Chat Support Chat Process BPO

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Job Description

Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

Dealing with customer issues and churning out an easy-to-follow solution

Managing payment and delivery of customer orders

Helping customers choose the right product for their requirements and budget

Handling customer concerns and complaints in a timely manner

Informing customers of upcoming promotions or deals

Establishing a positive rapport with all clients and customers in person or via phone

Forming reports based on customer satisfaction statistics and helping their team to develop new skills

Interacting with customers to ensure they have a desirable and shareable experience

Experience
0 - 2 Years
No. of Openings
6
Education
Higher Secondary, Diploma, Advanced/Higher Diploma, B.A, B.Arch, B.C.A, B.B.A, B.Com, BDS, Any Bachelor Degree
Role
Customer Service Associate
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
NSEIT Pvt Ltd 1st floor, Trade Globe Compound, Chakala JB Nagar, Andheri – Kurla Road, Andheri east

About Nseit Pvt Ltd

Over 16+ years, we have innovated and developed solutions for process & system improvement using our domain expertise and core knowledge. Our focus on Excellence has made us today, the vendor of choice for mission critical Government projects, Universities and Corporates.

We have bolstered our core capabilities in Exams & Assessments with various value-added offerings to ensure that we provide our clients with a very strong value proposition with our umbrella of service offerings. Our all-in-one Solution has strongly benefited our clients to enable them to stay ahead of the curve while managing their own business challenges and continue to remain future-ready.