Customer Service Associate - International Voice Process

Chris Johnson Business IT Solutions

1 - 4 Years
4 Openings
1.8-2.3 Lac/Yr
Kochi/Cochin
Face-to-Face interview

Key Skills

International Call Center Customer Support Telecaller

Apply

Job Description

Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.

Educates customers on product offerings and services to improve their on-line presence and explains pricing and answers questions from customers building value in the customer relationship.

Follows up with customer via telephone following initial contact.

Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.

Continued product education to better service customer calls.

Maintains accurate daily record in tracker.

Requirements:

Minimum 2 years' experience at international call center.

Strong customer service and tele calling skills.

Experienced with Web Based Applications and Windows.

Ability to manage sensitive and critical client information.

Excellent verbal and written communication skills (English) is a must.

Problem solving and decision-making skills.

Email drafting skills with zero grammatical errors.

Ready to work in day/night shifts (Rotational)

Experience
1 - 4 Years
No. of Openings
4
Education
Any Bachelor Degree
Role
Customer Service Associate
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Chris Johnson Business IT Solutions

Chris Johnson is the IT Solution provider for Australian businesses with a base of operations in Kochi. Within a constrained timeframe of work excellence, Chris Johnson is recognized as the best professional team. We have a team of smart, very intelligent sources who work diligently to coordinate the needs of our clients. The company's diverse internal management, comprising multiple departments like Digital Marketing, IT Support and Services, Revenue Assurance etc., are served by our services.

With all the most recent updates accessible, Chris Johnson is always expanding and seamlessly giving clients all the services, they need. The key component of the Chris Johnson's part is a group of highly skilled professional support. Customers are the first priority, and their issues are the key things in consideration. Chris Johnson ensures that its clients are able to meet their deadlines by managing all the work efficiently.