We are hiring experienced Customer Service Associates to keep growing. If you're dedicated and ambitious, So there is an excellent place to grow your career.
Responsibilities for Customer Service Associate
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have
Participate in training opportunities provided by the organization or by outside entities
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Qualifications for Customer Service Associates
2+ years of previous customer service experience a plus
Friendly and welcoming manner with clients and other members of the customer service team
Extensive knowledge of the company's policies, procedures, goods and services
Familiarity with customer-relationship management (CRM) software programs
Ability to explain complex concepts in a clear, simple manner to customers
Strong command of written and verbal English
Excellent organizational and multitasking skills
Ability to maintain a calm and polite manner in stressful situations
Willingness to cooperate with customers and management to resolve any issues that may arise.
Experience
1 - 3 Years
No. of Openings
35
Education
Diploma, Higher Secondary, Secondary School
Role
Customer Service Associate
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
1 - 3 Years
35 Openings
2.5 - 3.5 Lac/Yr
Face-to-Face interview
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