Customer Service Assistant

Elevate

Key Responsibilities

Passenger Assistance: CSAs assist passengers with check-in processes, including issuing tickets, checking baggage, and providing flight information. They help ensure that passengers are informed about their flights and any changes that may occur.

Boarding Process Management: At the boarding gate, CSAs check boarding passes, manage seating arrangements, and handle ticket reissues in cases of overbooking or cancellations. They play a vital role in ensuring that the boarding process runs smoothly.

Problem Resolution: When faced with complaints or issuessuch as flight delays or cancellationsCSAs are responsible for addressing these concerns promptly and effectively. This requires strong problem-solving skills and the ability to remain calm under pressure.

Communication: Effective communication is essential for CSAs as they relay important information to passengers regarding flight status, gate changes, and other relevant updates. They must also be able to communicate clearly with team members to coordinate operations efficiently.

Queue Management: In busy airport environments, CSAs manage passenger queues by directing them to appropriate lanes and maintaining balanced wait times at various checkpoints. This involves opening and closing queue stanchions as necessary.

Compliance with Regulations: CSAs must adhere to all federal, state, municipal, airport authority, and airline regulations while performing their duties. This includes following security protocols and ensuring passenger safety.

Customer Service Excellence: Providing stellar customer service is paramount in this role. CSAs must exhibit a friendly demeanor while assisting passengers and be prepared to handle difficult situations with empathy and professionalism.

Team Collaboration: Working closely with supervisors and other team members is crucial for maintaining operational efficiency within the airport environment.

• Experience

  0 - 1 Years

• No. of Openings

  40

• Education

  Higher Secondary

• Role

  Customer Service Assistant

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office