Customer Service Agent

Success Coaching Classes

Responsibilities

Handle many inbound and outbound calls to customers and clients.

Identify the needs of customers, resolve issues, and provide solutions.

Upsell other products wherever possible.

Ensure you follow the customer service script provided by the company for uniformity.

Also, be well-read on company policies and the website for FAQs or policy related answers.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyze the data.

Write and submit timely reports on performance, targets, and customer queries.

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  Higher Secondary, Secondary School, Any Bachelor Degree, B.Com

• Role

  Customer Service Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office