Customer Service Agent

RMS Groups

1 - 2 Years
200 Openings
Not Disclosed
Bengaluru
Face-to-Face interview

Key Skills

Communication Skills Customer Care Customer Service Work From Home

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Job Description

Responsibilities: Customer Care II Problem Solving

Managing incoming calls and customer service inquiries

Provide information about products and services, take/cancel orders, and record details of complaints

Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken

Follow up to ensure that appropriate actions are taken on customer requests

Refer unresolved customer grievances or special requests to designated departments for further investigation