Customer Service Agent

RMS Groups

Responsibilities: Customer Care II Problem Solving

Managing incoming calls and customer service inquiries

Provide information about products and services, take/cancel orders, and record details of complaints

Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken

Follow up to ensure that appropriate actions are taken on customer requests

Refer unresolved customer grievances or special requests to designated departments for further investigation

• Experience

  1 - 2 Years

• No. of Openings

  200

• Education

  Any Bachelor Degree

• Role

  Customer Service Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home