Customer Service Agent

RMS Groups

Responsibilities: Customer Care II Problem Solving

• Managing incoming calls and customer service inquiries

• Provide information about products and services, take/cancel orders, and record details of complaints

• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken

• Follow up to ensure that appropriate actions are taken on customer requests

• Refer unresolved customer grievances or special requests to designated departments for further investigation

• Experience

  1 - 2 Years

• No. of Openings

  200

• Education

  Any Bachelor Degree

• Role

  Customer Service Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home