Customer Service Advisor

eMentalist Outsourcing Services Pvt Ltd

Job title Customer Service

Job Location Ahmedabad

Business Domain UK Domain / InHouse

Job purpose

To work as a part of an established UK based property management business. The agent is required to efficiently manage incoming calls from the business clients and accomplish admin duties as mentioned below.

Duties and responsibilities

Handover from UK team via call and email.

Answer customer calls and provide support and resolutions.

All calls to be documented as per the process and sent across at the end of the shift.

General admin tasks

o Adding new information on company website

o Post ads on social media handles

o Customer Invoicing

o Any additional tasks as and when required

Qualifications

Education Any Graduation (Preferable)

Skills

Excellent interpersonal and communication skills

Sales and negotiation skills

Goal-orientated approach to work

Ability to handle multiple priorities

Ability to meet deadlines and target

Self-motivated with ability to work without supervision

Problem solving approach

Excellent communication skills on phone and in emails Strong candidate focus

Strong organisational skills Can build effective relationships

Understands when to seek support from colleagues

Experience

No Experience Required as full training will be provided

Work timings

40 working hours / 5 days a week

Above timings and working days are subject to change as per business exigencies

Remuneration & Benefits

Competitive salary for freshers

Considerable hike as per market trends for relevant experienced candidates

• Experience0 - 2 Years
• No. of Openings10
• EducationHigher Secondary
• RoleCustomer Service Advisor
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Type of JobFull Time
• Work Location TypeWork from Office