Customer Service Advisor

eMentalist Outsourcing Services Pvt Ltd

Job title Customer Service

Job Location Ahmedabad

Business Domain UK Domain / InHouse

Job purpose

To work as a part of an established UK based property management business. The agent is required to efficiently manage incoming calls from the business clients and accomplish admin duties as mentioned below.

Duties and responsibilities

• Handover from UK team via call and email.

• Answer customer calls and provide support and resolutions.

• All calls to be documented as per the process and sent across at the end of the shift.

• General admin tasks

o Adding new information on company website

o Post ads on social media handles

o Customer Invoicing

o Any additional tasks as and when required

Qualifications

• Education – Any Graduation (Preferable)

Skills

• Excellent interpersonal and communication skills

• Sales and negotiation skills

• Goal-orientated approach to work

• Ability to handle multiple priorities

• Ability to meet deadlines and target

• Self-motivated with ability to work without supervision

• Problem solving approach

• Excellent communication skills on phone and in emails Strong candidate focus

• Strong organisational skills Can build effective relationships

• Understands when to seek support from colleagues

Experience

• No Experience Required as full training will be provided

Work timings

• 40 working hours / 5 days a week

Above timings and working days are subject to change as per business exigencies

Remuneration & Benefits

• Competitive salary for fresher’s

• Considerable hike as per market trends for relevant experienced candidates

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Customer Service Advisor

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office