Customer Retention Executive

  • icon job experience 0 - 6 Years
  • icon job opening 30 Openings
  • icon salary 1.5-3.8 Lac/Yr
  • icon job location Hyderabad
  • Face-to-Face interview Face-to-Face interview

Job Description

Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.

· Contacts can be from customers and/or shoppers

· Responsible to save customers from deactivating the subscription of services & respond to other types of inquires

· Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards

· Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines

· Responsible to document customer transactions accurately in the appropriate systems

· Coordinate with the co-workers, lead persons and other departments as appropriate
  • Experience

    0 - 6 Years

  • No. of Openings

    30

  • Education

    Higher Secondary, Any Bachelor Degree

  • Role

    Customer Retention Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Home

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