Customer Retention Executive

Career Logic Staffing

Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.

· Contacts can be from customers and/or shoppers

· Responsible to save customers from deactivating the subscription of services & respond to other types of inquires

· Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards

· Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines

· Responsible to document customer transactions accurately in the appropriate systems

· Coordinate with the co-workers, lead persons and other departments as appropriate

• Experience

  0 - 6 Years

• No. of Openings

  30

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Customer Retention Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home