Customer Retention Executive

Key Skills

English Communication Skills Problem Solving Customer Service Advisor Customer Relationship Customer Retention Executive Client Relationship CRM

Job Description

Responsibilities :

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Resolve customer complaints via phone, email, mail. (English Only).

Greet customers warmly and ascertain the problem or reason for calling.

Knowledge about Software like (CRM database, Aircall) Or else.

Maintains financial accounts by processing customer adjustments.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Required Skills :

Customer service.

Product knowledge.

Quality focus.

Problem-solving.

Documentation skills.

Phone skills.

Listening.

Resolving conflict.

Analyzing information.

Multi-tasking.
  • Experience

    1 - 3 Years

  • No. of Openings

    4

  • Education

    Diploma, Any Bachelor Degree, B.C.A, B.B.A, B.Com

  • Role

    Customer Retention Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Netizens Technologies

With an outstanding reputation for quality & high-grade services across all digital companies, we become dexterous & the transparent team with 12 years of experience in Website and App Development based in India. Our expertise is spread to the world by serving the international clients and we pride ourselves on our process, our crafts and our attention to each client.
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