Customer Retention Executive (female Candidates Only)

Upakara Call Center

0 - 1 Years
3 Openings
Not Disclosed
Ramanathapuram Coimbatore
Face-to-Face interview

Key Skills

Communication Skills TYPING SKILLS Proficiency in English MS Office

Apply

Job Description

Roles and Responsibilities:

To Handle Inbound calls & Telemarketing

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Analyzing customer needs and recommending products based on those needs.

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customersGood

Experience
0 - 1 Years
No. of Openings
3
Education
B.A, B.B.A, B.C.A, B.Com, B.Sc, Any Bachelor Degree
Role
Customer Retention Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Upakara Call Center

Upakara is a leading call center in domestic & International Service Support provider., formed in the year 2002.
We provide Promotional Marketing, Tele calling, I Marketing, SMS Campaign, Transcription Work, Data Conversion and Help Desk Support (Inbound Calling) which helps clients to build, promote and sell their brand or business in this competitive market.

With the aim of begin the best and give the best, we serve our client with many benefits like nonstop brand building , expansion of dealer network, quality leads generation, for our clients through tele calling and I marketing and many more.

To maintain the high quality service and clear understanding, we maintain and provide reports like voice of customers score cards, daily, weekly and monthly process reports , on every activity we do to promote our clients business.