Customer Representative

Gamma Group

 Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

 Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

 Curating streamlined email and social media communication mediums for offers, updates and much more

 Dealing with customer issues and churning out an easy-to-follow solution

 Managing payment and delivery of customer orders

 Helping customers choose the right product for their requirements and budget

 Handling customer concerns and complaints in a timely manner

 Informing customers of upcoming promotions or deals

 Establishing a positive rapport with all clients and customers in person or via phone

 Forming reports based on customer satisfaction statistics and helping their team to develop new skills

 Fixing appointments based on the availability of customers and clients

 Interacting with customers to ensure they have a desirable and shareable experience.

 Strong phone contact handling skills and active listening

 Familiarity with CRM systems and practices.

• Experience

  1 - 6 Years

• No. of Openings

  4

• Education

  B.A, B.B.A, B.C.A, B.Com, B.Sc, Diploma, Higher Secondary, Any Bachelor Degree, Professional Degree, Post Graduate Diploma

• Role

  Customer Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office