Customer Care Representative

swiggy

Job Description:

Attend incoming customer calls, take appropriate action for each call, and ensure no escalations on the service provided.

Should be able to answer calls timely ensuring adherence to the process standards.

Follow up customer calls made wherever is necessary

Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer

issue or if that issue requires managerial input.

Education and Experience

Min- 12th Pass

Proficient in relevant computer applications

Required language proficiency, especially Hindi and English.

Added advantage:

Good Communication

Key Competencies and Skills

Strong problem-solving abilities in technical and accounting basics.

Verbal and written communication skills

Listening skills

Problem analysis and problem-solving

Attention to detail

Teamwork

• Experience

  0 - 3 Years

• No. of Openings

  30

• Education

  Higher Secondary, Diploma, Any Bachelor Degree

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office