Customer Care Representative

swiggy

0 - 3 Years
30 Openings
2.0 - 4.0 Lac/Yr
Face-to-Face interview
HSR Layout, Bangalore

Key Skills

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Job Description

Job Description:

• Attend incoming customer calls, take appropriate action for each call, and ensure no escalations on the service provided.

• Should be able to answer calls timely ensuring adherence to the process standards.

• Follow up customer calls made wherever is necessary

• Attend mandatory training sessions to stay updated on product or company policy changes

• Use company policies to determine if there can be an immediate resolution to a customer

issue or if that issue requires managerial input.

Education and Experience

• Min- 12th Pass

• Proficient in relevant computer applications

• Required language proficiency, especially Hindi and English.

Added advantage:

• Good Communication

Key Competencies and Skills

• Strong problem-solving abilities in technical and accounting basics.

• Verbal and written communication skills

• Listening skills

• Problem analysis and problem-solving

• Attention to detail

• Teamwork