Customer Representative (0-1 Years)

Vertex India Global Services Private Limited

Job description

As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.

Listen to customers' concerns, questions, and feedback, and provide accurate and helpful responses.

Ensure a high level of customer satisfaction through excellent service.

Investigate and resolve customer issues, such as product or service complaints, billing inquiries, or technical problems.

Follow company policies and procedures to address customer concerns efficiently.

Escalate complex issues to the appropriate department for further resolution.

Stay up-to-date with product knowledge to provide accurate information and assistance to customers.

Gather customer feedback and suggestions and communicate them to the relevant departments.

Collaborate with the team to identify trends in customer inquiries and work on improving processes to enhance customer satisfaction.

Pre-requisites:

Communication Skills

Empathy & Patience

Problem-Solving Skills

Attention to Details

Teamwork & Professionalism

Ask:

24X7

Rotational Shifts

5 Days a week

English and Hindi

Language Telugu proficiency B-2

Preferred industry - Gaming and E-Commerce

CTC: 20-25k/Month

• Experience

  0 - 1 Years

• No. of Openings

  30

• Education

  Higher Secondary, B.A

• Role

  Customer Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Vertex Tower, 70, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016