Job description
As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
Listen to customers' concerns, questions, and feedback, and provide accurate and helpful responses.
Ensure a high level of customer satisfaction through excellent service.
Investigate and resolve customer issues, such as product or service complaints, billing inquiries, or technical problems.
Follow company policies and procedures to address customer concerns efficiently.
Escalate complex issues to the appropriate department for further resolution.
Stay up-to-date with product knowledge to provide accurate information and assistance to customers.
Gather customer feedback and suggestions and communicate them to the relevant departments.
Collaborate with the team to identify trends in customer inquiries and work on improving processes to enhance customer satisfaction.
Pre-requisites:
Communication Skills
Empathy & Patience
Problem-Solving Skills
Attention to Details
Teamwork & Professionalism
Ask:
24X7
Rotational Shifts
5 Days a week
English and Hindi
Language Telugu proficiency B-2
Preferred industry - Gaming and E-Commerce
CTC: 20-25k/Month
Experience
0 - 1 Years
No. of Openings
30
Education
Higher Secondary, B.A
Role
Customer Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Vertex Tower, 70, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016
0 - 1 Years
30 Openings
2.5-3.0 Lac/Yr
Face-to-Face interview
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