Customer Relationship Officer (2-3 Years)

IFIX India

Job Description: Customer Relationship Officer (Sales)

iFix India is an established Apple Premium Service Provider and the largest company of its kind in Bangalore, with over 10 years of experience in the industry. With a robust presence across 6 stores, a dedicated warehouse, and a customer-oriented approach, iFix India is committed to expanding its footprint beyond Bangalore, with a focus on growth across other South Indian states in the near future.

We are seeking a highly motivated and customer-oriented individual to join our team as a

Customer Relationship Officer. In this role, you will be responsible for addressing customer queries, handling escalations, scheduling appointments, and ensuring a seamless customer experience. You will also be tasked with meeting sales targets and ensuring overall customer satisfaction. The ideal candidate will have strong communication skills and a proven track record in sales and customer service.

Key Responsibilities:

Customer Queries & Complaints: Attending customer queries, providing prompt resolutions, and effectively managing complaints.

Escalation Management: Handling escalations in a professional and timely manner, ensuring a positive resolution for both the customer and the organization.

Appointment Scheduling: Coordinating and scheduling customer appointments at the nearest stores, ensuring convenience and accuracy.

Sales Target Achievement: Actively working towards meeting or exceeding sales targets by promoting relevant services/products to customers.

Customer Experience Management: Ensuring a smooth, satisfying experience for customers from initial contact to resolution.

Convincing & Sales Skills: Demonstrating strong persuasion and sales skills to drive business and encourage customer engagement.

Team Collaboration: Working closely with team members to maintain a high level of customer satisfaction and achieve departmental goals.

Qualifications:

Language Proficiency: Mandatory proficiency in English. Additional

• Experience

  2 - 3 Years

• No. of Openings

  2

• Education

  Secondary School

• Role

  Customer Relationship Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Building No.9 1st Cross, 17th Main Rd, HAL 2nd Stage, A Stage, Bengaluru, Karnataka 560008