Customer Relationship Manager

  • icon job experience 4 - 6 Years
  • icon job opening 01 Openings
  • icon salary 4.0-5.0 Lac/Yr
  • icon job location Pune
  • Face-to-Face interview Face-to-Face interview
Key Skills

Customer Relationship MS CRM Customer Service Operations

Job Description

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.

Ensures that new vehicles are properly prepped for delivery.

Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.

Coordinates customer follow-up programs.

Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.

Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.

Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.

Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.

Reviews all post-sale service cases with the service manager once a month.

Maintains a file of the dealership's customer satisfaction achievements.

Assists service customers during the morning service rush, when possible.

Writes articles for customer newsletters.
  • Experience

    4 - 6 Years

  • No. of Openings

    01

  • Education

    Any Bachelor Degree

  • Role

    Customer Relationship Manager

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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