Customer Relationship Manager

  • icon job experience 3 - 6 Years
  • icon job opening 2 Openings
  • icon salary Not Disclosed
  • icon job location Noida
  • Face-to-Face interview Face-to-Face interview
Key Skills

Relation Manager Relationship Management Customer Relation Management Customer Relationship

Job Description

Lead and Manage the Customer Success Vision at Company from strategic/operational perspective.

Develop best practices and state of the art processes for customer life-cycle management.

Work effectively with internal stakeholders ( Product Sales and Purchase teams) to identify product insights, opportunities for ensuring customer delight.

Identify market trends, insights and provide thought leadership internally/externally.

Retention practices for the smooth functioning.

Develop and Monitor success metrics for organizing & measuring performance.

Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed.

Using CRM for keeping data - Support to Service Team in all customer care questions - Collecting feedback about our services.

Taking Feedback from the potential customers/Clients for the business review.

Minimum of 3-6 years experience. Female Preferred.

Salary: Best in the industry
  • Experience

    3 - 6 Years

  • No. of Openings

    2

  • Education

    Any Bachelor Degree

  • Role

    Customer Relationship Manager

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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