Customer Relationship Manager

Ketsaal Retail LLP

Lead and Manage the Customer Success Vision at Company from strategic/operational perspective.

Develop best practices and state of the art processes for customer life-cycle management.

Work effectively with internal stakeholders ( Product Sales and Purchase teams) to identify product insights, opportunities for ensuring customer delight.

Identify market trends, insights and provide thought leadership internally/externally.

Retention practices for the smooth functioning.

Develop and Monitor success metrics for organizing & measuring performance.

Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed.

Using CRM for keeping data - Support to Service Team in all customer care questions - Collecting feedback about our services.

Taking Feedback from the potential customers/Clients for the business review.

Minimum of 3-6 years’ experience. Female Preferred.

Salary: Best in the industry

• Experience

  3 - 6 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office