Customer Relationship Manager-Vashi

peshr

Urgent Opening for Customer Relationship Manager

preferred:any Male or Female Candidate.

experience:freshers or Any Experienced (0-3 Years)

graduation:mandatory(any Graduation)

location:vashi.

the Job Involves:

- Convert Inquiries Into Sales By Answering Inbound Telephone Calls.

- Understanding Multiple Products and Processes

- Influencing Customers to Buy or Retain Product or Service By Following a Prepared Script to Give Product Reference Information

roles & Responsibility:

-comprehend and Resolve the Customers Concerns/ Requirements By Gathering/recording An Appropriate Level of Information to Determine the Nature of the Query/request and Action Required.

- Processing Each Call / Mail / Chat in Accordance with Il Standards.

- Provide/take Relevant Information and Update the System/s Accordingly. Where the Query Cannot Be Successfully Concluded At the First Point of Contact, Provide the Relevant Functional Area with a Clear and Concise Written/verbal Summary of the Situation and Its Priority. Provide the Customer with a Clear Explanation of the Action Taken.

- Ability to Understand and Handle Irate Customers

- Maintain Superior Quality Service By Following Organization Standards.

skills:

-typing Speed of 30 to 40 Wpm

-minimum 1-3 Years of Relevant Experience of Collection / Tele Sales or Fresher

-selling to Customer Needs, Closing Skills, Telephone Skills, Energy Level, Persistence.

-strong Computer Knowledge and Technical Skills

• Experience

  0 - 3 Years

• No. of Openings

  20

• Education

  B.A, B.C.A, B.B.A, B.Com, B.Ed, BDS, Bachelor of Hotel Management, B.Sc, B.E, M.B.A/PGDM

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office