Customer Relationship Manager

Career Entry

Develop and nurture positive relationships with customers to understand their needs and provide personalized support.

• Serve as the main point of contact for customer inquiries, concerns, and escalations, ensuring timely and satisfactory resolution.

• Collaborate with internal teams, such as sales, marketing, and product development, to address customer needs and deliver effective solutions.

• Identify opportunities for upselling or cross-selling products or services to existing customers, driving revenue growth.

• Monitor customer satisfaction levels and proactively address any issues or complaints to ensure high levels of customer retention.

• Analyze customer data and feedback to identify trends, preferences, and areas for improvement in products or services.

• Develop and implement customer retention strategies, such as loyalty programs, special promotions, or personalized offers.

• Conduct regular customer reviews and provide reports to management, highlighting key metrics and customer satisfaction levels.

• Stay updated on industry trends, market conditions, and competitors' activities to effectively position products or services.

• Maintain accurate and updated customer records .

• Experience

  3 - 5 Years

• No. of Openings

  20

• Education

  Any Bachelor Degree

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office