Customer Relationship Manager

India Dyechem

• Making regular calls to customer for feedback and grievances if any

• A proactive approach to problem solving with strong decision making skills

• He/she has to deal with existing clients & maintain relationship with the clients

• Solving clients’ complaints & follow-up for payments

• Maintaining CRM database and sharing status reports to management

• Making reminder calls & emails to individual clients on daily basis

• Update Collection Report for management on daily basis with calling remarks

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• Resolving customer complaints quickly and efficiently.

• Expanding the customer base by upselling and cross selling

• Monitor relationships with existing customers through CRM systems

• Develop and implement marketing techniques that will drive new customers

• Set specific marketing strategies to retain customers

• Handling the customer queries via email, phone calls and face-to-face.

• Updating the existing customers on the on-going projects on regular basis.

• Responsible for all documentation, support and feedback information post sales

• Preparation of MIS.

• Experience

  5 - 9 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office