Customer Relationship Manager

Wishluv Buildcon Pvt Ltd

Roles and Responsibility

• Answering inbound/outbound customer calls, as per requirement

• Handling customer inquiries, clarifying information to achieve customer satisfaction

• Communication with customers over phone and mail

• Responsible for all clients' documentation, like welcoming the client through calls and email and helping them to get on-board by providing all the basic information to them regarding the stamp duty registration process.

• Sending allotment letters, payment Receipts, buyer agreement, issuing demand notes/ reminders, cancellation letters, stamp duty letters, bank NOC etc, to existing client

• Accepting application forms for new bookings and ensuring that the booking form is logged in and the welcome email is sent to the client

• Constantly talking to defaulters and understanding the problems and putting forward the case to the management if required.

• Providing timely updates to the clients regarding the project status.

• Handling customer queries of walk-in customers over the phone and via emails at various stages of projects.

• Build and maintain relationships with key customers.

• Quickly and efficiently resolve customer complaints by providing an appropriate solution.

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office