Customer Relationship Manager

Aspirant HR Solutions

Male Candidate

Job Description

The ideal candidate should be highly soft spoken and ready to work in customer relationship manager and

make the good relationship with customer.

Rolls and Responsibilities:

• Handling inbound calls, outbound calls, emails, and chats

• Strong knowledge of banking products

• Managing & sourcing credit card/personal loan customers

• Deepening relationships with existing customer base of bank customers

• Should be thorough with the application process and eligibility

• Should be able to provide customers with detailed information on products, services & offers

• Ability to handle all customer queries and complaints and resolved with in TAT.

• Ability to up-sell a credit product to other banking product customers

• Responsible to work upon undelivered cases and escalate wherever necessary.

• Retaining the customer’s by providing information on banking channels and benefits.

• Handling escalation cases and resolve customer query by coordinating with product and operations

team.

• Ability to build rapport in diverse workforce in a multicultural setting.

Competencies and Skills Required

Customer Relationship Manager plays a critical role in providing an interface between customers and the

client company. The major skills and competencies that we are looking for in a candidate are:

1. Good interpersonal skills

2 2. Should be fluent in English and Hindi

3. Ability to listen proactively

4. Problem solving skills

5. Ability to handle work well and maintain quality

Qualifications/Other Requirements

1. Any Graduate/Preferably Commerce Graduate

2. 3-4 years’ experience in Tele-Calling or Voice Process for Banking Sector

3. Public/Private Sector Banks, Fintech's and NBFCs candidates will be preferred

Designation: Customer Relationship Manager

Benefits:

• Provident fund (PF)

• Mediclaim Insurance

• Paid leaves/Leave encashment

Workdays per week: 6 days

Timing – 10:00am to 7:00pm

Sunday Fixed Week off

• Experience

  3 - 4 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Relationship Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office