Customer Relationship Manager

  • icon job experience 3 - 4 Years
  • icon job opening 1 Openings
  • icon salary 2.0-3.3 Lac/Yr
  • icon job location Gurgaon
  • Face-to-Face interview Face-to-Face interview
Key Skills

Insurance Agent Banking Customer Retention Customer Relationionship Manager Walk in

Job Description

Male Candidate

Job Description

The ideal candidate should be highly soft spoken and ready to work in customer relationship manager and

make the good relationship with customer.

Rolls and Responsibilities:

Handling inbound calls, outbound calls, emails, and chats

Strong knowledge of banking products

Managing & sourcing credit card/personal loan customers

Deepening relationships with existing customer base of bank customers

Should be thorough with the application process and eligibility

Should be able to provide customers with detailed information on products, services & offers

Ability to handle all customer queries and complaints and resolved with in TAT.

Ability to up-sell a credit product to other banking product customers

Responsible to work upon undelivered cases and escalate wherever necessary.

Retaining the customers by providing information on banking channels and benefits.

Handling escalation cases and resolve customer query by coordinating with product and operations

team.

Ability to build rapport in diverse workforce in a multicultural setting.

Competencies and Skills Required

Customer Relationship Manager plays a critical role in providing an interface between customers and the

client company. The major skills and competencies that we are looking for in a candidate are:

1. Good interpersonal skills

2 2. Should be fluent in English and Hindi

3. Ability to listen proactively

4. Problem solving skills

5. Ability to handle work well and maintain quality

Qualifications/Other Requirements

1. Any Graduate/Preferably Commerce Graduate

2. 3-4 years experience in Tele-Calling or Voice Process for Banking Sector

3. Public/Private Sector Banks, Fintech's and NBFCs candidates will be preferred

Designation: Customer Relationship Manager

Benefits:

Provident fund (PF)

Mediclaim Insurance

Paid leaves/Leave encashment

Workdays per week: 6 days

Timing 10:00am to 7:00pm

Sunday Fixed Week off
  • Experience

    3 - 4 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Customer Relationship Manager

  • Industry Type

    Banking / Financial Services / Stock Broking

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Aspirant HR Solutions

If you are searching for an efficient recruitment firm in Delhi, then you may opt for Aspirant HR Solution without any hitch. We are one of the leading and most efficient recruitment firms in the entire Delhi that can serve you with all its best services. We embrace and approve the highest norms of personal and professional principles, integrity and faith.

We are accountable to satisfy all our obligations to our customers, collaborators and our shareholders with a clear knowledge of the necessity and responsibility ingrained in those commitments. We are enthusiastic to provide outstanding services with honesty, and gratitude to retain our customer's faith.

We promise that we will provide extraordinary business prospects while making optimistic assistance to our clients company. We are authorized to

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