Customer Relationship Manager

Mutual Global Insurance Broking Pvt Ltd

Customer Relationship manager

Responsibilities:

Learning and understanding multiple insurance products.

Answering calls and responding to corporate customer quires.

Accessing customer accounts and policy schedules.

Providing customers with detailed information about issued policies and products.

Recommending available products.

Forwarding customers to sales Team when a policy needs to be initiated or upgraded or renewed.

Managing the customer complaint database.

Customer Service Representative Requirements:

Ability to remain calm in stressful situations.

Ability to explain detailed concepts in a simple way

Management Degree or equivalent.

Previous experience working as a customer service representative is preferred

Knowledge of insurance products preferred but not mandatory.

Friendly and professional demeanor.

Excellent communication and interpersonal skills.

Basic computer skills

Ability to remain calm in stressful situations.

Ability to explain detailed policy concepts in a simple way.

• Experience

  0 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office