Customer Relationship Manager

Mutual Global Insurance Broking Pvt Ltd

0 - 5 Years
1 Openings
1.5-3.0 Lac/Yr
Bangalore
Face-to-Face interview

Key Skills

Customer Relationship Customer Service Operations

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Job Description

Customer Relationship manager

Responsibilities:

• Learning and understanding multiple insurance products.

• Answering calls and responding to corporate customer quires.

• Accessing customer accounts and policy schedules.

• Providing customers with detailed information about issued policies and products.

• Recommending available products.

• Forwarding customers to sales Team when a policy needs to be initiated or upgraded or renewed.

• Managing the customer complaint database.

Customer Service Representative Requirements:

• Ability to remain calm in stressful situations.

• Ability to explain detailed concepts in a simple way

• Management Degree or equivalent.

• Previous experience working as a customer service representative is preferred

• Knowledge of insurance products preferred but not mandatory.

• Friendly and professional demeanor.

• Excellent communication and interpersonal skills.

• Basic computer skills

• Ability to remain calm in stressful situations.

• Ability to explain detailed policy concepts in a simple way.

Experience
0 - 5 Years
No. of Openings
1
Education
Any Bachelor Degree
Role
Customer Relationship Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Mutual Global Insurance Broking Pvt Ltd

Every client matters to us and this is constantly reflecting in the service we offer in most possible way. Our considerable experience within various sectors enables us to design and implement the most appropriate insurance solutions on behalf of our clients; thats Innovation. The values upon which Mutual Global has been established, guide our daily operations and ensure that we remain attentive to the requirements of our clients at all times. We are regulated by the IRDA and associated with Insurance Companies and adhere to their core standard of Treating Customers Fairly. We are passionate and driven to succeed for our clients both Corporate and Retail. Only through our desire to make life easier for our clients and help them to avoid financial difficulty, we seek out protection that will serve them well. We hope to meet all of our clients in person so we can fully understand any challenges they face and source outstanding risk solutions, thats Customer Centric attitude.