Customer Relationship Management - Real Estate & Construction

Mathrusri Management Services

Planning & Co-ordination Agreement for Sale Registration process.

Customer relationship management, achieving monthly target of payment collection Provide project information & construction update to customer as per request.

Handling customer grievances - Related to payment issues, Loan process issues, customization in unit issues, possession & clearance formality issues.

Facilitate coordination with Projects, Sales and Marketing for obtaining timely information on the progress of the construction and timing for demand generation Facilitate coordination with Legal Team for timely receipt of drafts of documents to be sent to customers (such as Agreements etc.)

Ensure timely information/ case history is provided to Legal team for supporting them in handling customer related litigation's Ensure timely sharing of information with the Finance and Accounts team on all post-sales related

financial transactions Coordinating with team for due & pending installments, collection Updating, processing, & Filling of all documents. Ensure smooth possession process and solve clients queries with the co-ordination of engineering department.

Coordinating with customers for their sales documentation & loan process. Benchmark best practices in CRM in the industry and identify opportunities for implementation of same at DSR.

All Project Agreement Preparation, Execution of Agreement, Arrangement of Registration.

Periodically review MIS and reports and analyse efficiency of CRM activities and provide updates to the Department Head Adhere to the established Department SOPs Contribute to the Knowledge Management initiatives of the Department Job

• Experience2 - 4 Years
• No. of Openings1
• EducationAny Bachelor Degree, B.B.A, MD/Medicine Doctor
• RoleCustomer Relationship Manager
• Industry TypeReal Estate / Property / Construction
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office