Customer relationship manager

ResourcePro

Responsibilities

Setting customer expectations and revenue goals.

Identifying customer demands and requirements.

Developing plans to address customer-specific needs.

Dealing with people of different backgrounds and temperaments.

Solving customer issues and complaints.

Planning strategies for customer care and conflict resolution.

Cross-selling products and services to the customer.

Advising customers on cost-effectiveness.

Overseeing the activities of the sales team.

Offering exceptional customer service to customers.

Negotiating agreements with customers.

Requirements

Bachelors degree in Business Administrator, Marketing or a relevant field.

3 years of experience working as a Customer Relationship Manager or a similar role in the customer ser

vice department.

Demonstrate the ability to work in teams and independently.

Excellent organizational and interpersonal skills.

Outstanding oral and written communication skills.

Good customer service skills.

Exceptional negotiation and sales skills.

Proficiency in Microsoft Office Tools.

Sound knowledge of the companys products and services.

Ability to maintain sensitive and confidential information.

Excellent presentation skills.

• Experience2 - 5 Years
• No. of Openings5
• EducationAny Bachelor Degree
• RoleCustomer relationship manager
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Home