Opening For Customer Relationship Manager (Female Candidates Required)

Wedsindia Mall of Wedding

2 - 5 Years
10 Openings
1.8-2.5 Lac/Yr
Kollam
Posted 3 days ago
Face-to-Face interview

Key Skills

Communication FLEXIBILITY Customer Relationship Customer Service Customer Handling MS CRM Customer Management Problem Management Customer Support Customer Care Convincing Power

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Job Description

COMPANY NAME: WEDSINDIA MALL OF WEDDING

LOCATION : KARUNAGAPPALLY KOLLAM

SALARY : BASED ON EXPERIENCE

JOB TYPE: FULL-TIME

WORKING HOUR: 9:30 AM to 8:00 PM

COMPANY OVERVIEW:

WedsIndia is a prominent player in the textile industry, known for delivering high-quality fabrics and innovative designs. We are dedicated to customer satisfaction and have a strong presence in both local and international markets.

JOB ROLE:

As a Customer Relationship Manager, you will oversee all customer care operations, ensuring seamless communication and exceptional service. You will lead and manage a team of customer care executives, driving efficiency and delivering excellent customer satisfaction.

KEY RESPONSIBILITIES:

LEADERSHIP& TEAM MANAGEMENT:

Supervise and have full control over customer care executives, ensuring they adhere to company standards.

Assign tasks, monitor performance, and provide training to the team as required.

Motivate the team to achieve individual and collective goals.

CUSTOMER SERVICE EXCELLENCE:

Oversee and resolve escalated customer concerns professionally and promptly.

Ensure all customer interactions are handled with care, courtesy, and competence.

Maintain a customer-first culture, emphasizing satisfaction and loyalty.

REPORTING & FEEDBACK:

Prepare regular performance and feedback reports for management.

Ensure the team adheres to company guidelines, targets, and deadlines.

QUALIFICATION:

Degree in any discipline.

If you are a dynamic and result oriented customer relationship manager looking to make an impact in the textile industry, apply now to join the wedsIndia Mall of wedding team. We offer a competitive salary package based on experience.

To apply, submit your resume and a cover letter to .