Customer Relationship Manager

Shri Vinayk Retail Pvt Ltd

Job Title: CRM (Female Preferred)

Location: Gwalior

Company: Jaetal Constructions Pvt. ltd.

Type: Full-time

About Us:-

At Jaetal Constructions Pvt. Ltd., we are committed to providing exceptional service and delivering top-notch residential properties to our clients. As a leading real estate company, we are seeking a highly skilled and motivated Female CRM Specialist to join our team. This role is crucial in ensuring the satisfaction of our existing clients and managing post-sales processes, including money recovery.

Role Overview:-

We are looking for a dynamic Female CRM Specialist aged between 30-35 years to manage and enhance the post-sales experience for our clients who have purchased flats from us. The ideal candidate will possess strong communication and negotiation skills, a proven track record in customer relationship management, and a keen ability to handle financial transactions and recoveries.

Key Responsibilities:-

Client Relationship Management: Build and maintain strong relationships with clients post-purchase, addressing any concerns or issues promptly and effectively.

Post-Sales Support: Provide comprehensive support to clients after the sale, ensuring their needs are met and any issues are resolved promptly.

Money Recovery: Manage the collection of outstanding payments from clients, including following up on overdue accounts and negotiating payment plans where necessary.

Communication: Act as the primary point of contact for clients, facilitating clear and professional communication throughout the recovery process.

Documentation and Reporting: Maintain accurate records of client interactions, transactions, and payment histories. Prepare regular reports on recovery status and client feedback

Problem Resolution: Handle and resolve any disputes or challenges related to post-sales and financial matters with a focus on customer satisfaction and company

• Experience

  1 - 5 Years

• No. of Openings

  02

• Education

  Any Master Degree, Professional Degree

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Jaetal Vihar Gwalior