Customer Relationship Manager (Female Candidates Only)

Neorems Service Pvt Ltd

1 - 3 Years
2 Openings
3.0-5.0 Lac/Yr
MG Road Bangalore
Posted today
Face-to-Face interview

Key Skills

CRM Customer Relationship Customer Service Customer Handling Convincing Power Customer Management

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Job Description

The role of the of CRM is to oversee all CRM functions, building the business's overall clients management capability in order to provide a high level of service and excellent clients experience and capture data across all key touch-points of the business. The CRM is a key pillar in the business's income generation strategy and he serves to maximize clients retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals. Key Functional Areas of Responsibility: The role of the of CRM is to oversee all CRM functions, building the business's overall clients management capability in order to provide a high level of service and excellent clients experience and capture data across all key touch-points of the business. The CRM is a key pillar in the business's income generation strategy and he serves to maximize clients retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals.

Utilize CRM tools to track interactions, maintain accurate records, and analyse sales performance. Build & maintain relationships with clients. Escalating & resolving the concerns as raised by clients. Conduct business reviews to make sure that the clients are satisfied with the service. Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. Responsible for leading the Post Sales CRM Operations, payments and collections. Ensure regular monitoring of project, progress and update the clients on the same. Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. To maintain relationship with clients and coordinate on client queries post booking formalities till possession To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.