Nature of Work: Managing complete customer life cycle pertaining to purchase of property with
LW.
Qualification: Any Bachelor Degree
Skills required: Excellent communication skill in English and Hindi + 1 local language, MS office
Work Experience: Minimum 1 year in the relevant field
Roles and Responsibilities
Documentation:
Maintaining customer database (address, contact details, KYC documents, etc...)
Preparing and execution of agreement, Tripartite agreements, NOC and other related
documents
Customer Query management :
Responding to customer queries related to project, status of unit, accounts
Responding to customer queries related to legal documentation in coordination with legal
team
Responding to queries raised by financial institution on legal documentation in coordination
with legal team
Financial Institutions :
Coordination with banks for approval of projects for home loan
Execution of documents related to project approval
Assis ng customers with respect to sanction of loan and disbursal of payment
Payments :
Projecting receivables
Notifying customers regarding upcoming payment milestone in coordination with Project
team
Sharing statement of account
Sending Demand note on completion of milestone
Coordination with banks for disbursal of payment
Follow up on payments
Sending receipts on receiving the payments
Sending interest note for delayed payments
Sharing statement of account
Updates:
Sending monthly project update to customers
Providing unit update to customer as and when required
Handovers:
Checking units for handover readiness in coordination with projects team
Hanover of unit to respective home owners
Assis ng customers in registration of their homes in coordination with legal team
Experience
3 - 4 Years
No. of Openings
2
Education
Professional Degree, B.Com
Role
Customer Relationship Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office