Customer Relationship Manager

Living Walls

Nature of Work: Managing complete customer life cycle pertaining to purchase of property with

LW.

Qualification: Any Bachelor Degree

Skills required: Excellent communication skill in English and Hindi + 1 local language, MS office

Work Experience: Minimum 1 year in the relevant field

Roles and Responsibilities

Documentation:

 Maintaining customer database (address, contact details, KYC documents, etc...)

 Preparing and execution of agreement, Tripartite agreements, NOC and other related

documents

Customer Query management :

 Responding to customer queries related to project, status of unit, accounts

 Responding to customer queries related to legal documentation in coordination with legal

team

 Responding to queries raised by financial institution on legal documentation in coordination

with legal team

Financial Institutions :

 Coordination with banks for approval of projects for home loan

 Execution of documents related to project approval

 Assis ng customers with respect to sanction of loan and disbursal of payment

Payments :

 Projecting receivables

 Notifying customers regarding upcoming payment milestone in coordination with Project

team

 Sharing statement of account

 Sending Demand note on completion of milestone

 Coordination with banks for disbursal of payment

 Follow up on payments

 Sending receipts on receiving the payments

 Sending interest note for delayed payments

 Sharing statement of account

Updates:

 Sending monthly project update to customers

 Providing unit update to customer as and when required

Handovers:

 Checking units for handover readiness in coordination with projects team

 Hanover of unit to respective home owners

 Assis ng customers in registration of their homes in coordination with legal team

• Experience

  3 - 4 Years

• No. of Openings

  2

• Education

  B.Com, Professional Degree

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office