Female - Customer Relationship Manager - Aminabad Lucknow

Lala Purshottam Das Jewellers

Ensure High levels of Customer Satisfaction by providing services at all touch points

Actively engage with Customers to understand their needs and preferences and maintain stability on commitments

Work towards achieving or exceeding sales targets set by the showroom management

Build strong and lasting relationships with Customers through personalized interactions. Contact or Meet Customers to understand the reasons of not visit or no purchase and maintain reporting sheet to clear all issues with proper history of action taken in proper accountable way of solution provided

Maintain a Customer database and keep detailed records of interactions, preferences, and purchases.

Implement Customer loyalty programs or incentives to encourage repeat business

Plan activity on Customers birthday & marriage anniversary and purchase schemes

Stay updated on the latest jewellery trends, designs, and collections

Ensure that jewellery displays are attractive and well-maintained to enhance the shopping experience

Knowledge of MS Office (Excel, Word, PowerPoint), Google Forms, Google Sheets will be strong tools to organize schedule, reminders, data analysis and reporting

Identify opportunities to cross-sell or up-sell additional products to Customers

Prepare Logical Incentive plans for sales team members to grow business with liquidity of unwanted stock

Collaborate with Sales associates, Designers, and Karigars to ensure a seamless Customer experience

Stay informed about competitors' products, pricing strategies, and promotional activities

Provide insights and recommendations based on market trends to drive business growth

Participate in training programs to enhance product knowledge, sales techniques, and Customer service skills

Strong Follow up with Customers, Karigars, and Vendors to ensure successful deals

Ensure costing and margin in each decision planned for enhance sales, Customer acquisition and research

Open to grow skills & explore effici

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.Com, B.Sc, Any Bachelor Degree

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office