Customer Relationship Manager (Female)

Lakshmi North East Solutions (LNES)

2 - 6 Years
1 Openings
3.0-4.3 Lac/Yr
Guwahati
Posted 2 days ago
Face-to-Face interview

Key Skills

Customer Relationship Customer Care Customer Service Customer Support Customer Handling Interpersonal Skills Customer Management Convincing Power Presentation Skills Communication Skills

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Job Description

- Expertise in managing and maintaining customer databases, using CRM software to track interactions, sales, and client preferences.

- Ability to develop and implement strategies for maintaining long-term relationships with clients, ensuring customer satisfaction and loyalty.

- Excellent verbal and written communication skills to engage with clients, provide support, and address their concerns effectively.

- Ability to address client issues, resolve complaints, and provide solutions in a timely and professional manner.

- In-depth understanding of construction chemicals, including their applications, benefits, and technical specifications, to effectively advise and support clients.

- Provide outstanding after-sales service and ensure that customers are satisfied with the companys products and services.

- Collaborate with the sales team to identify opportunities for upselling and cross-selling products to existing customers based on their needs.

- Ability to negotiate terms, pricing, and contracts with customers while maintaining a positive relationship.

- Oversee client-specific projects, ensuring smooth delivery of products and services, and coordinating with internal teams to meet client requirements.

- Handle customer complaints and conflicts with tact and diplomacy, ensuring the issue is resolved to the clients satisfaction while protecting the companys interests.

- Understand customer needs and market trends to provide valuable insights for improving products, services, and sales strategies.

- Work closely with sales, technical, and operations teams to address customer requirements and deliver tailored solutions.

- Collect and analyze customer feedback to improve products and services and ensure continuous improvement in customer satisfaction.

- Effectively manage multiple client accounts, prioritizing tasks and ensuring that all customer needs are met promptly.

Experience
2 - 6 Years
No. of Openings
1
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Customer Relationship Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.